While our previous 30-day cancellation policy was an industry standard, we listened to our passholders and in a post-COVID-19 world, we want to give you greater security to make planning your getaways that much more enjoyable. They are also offering free travel to NHS workers. TfL will credit the money to your online account for successful claims, which can be used to top up your Oyster card or can be refunded directly onto your contactless card. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. Travellers are advised to apply for the refund before the departure of the first booked train and to contact the retailer who sold the ticket. Alternatively, you may get a full refund (Minus our shipping cost) if you return unused Visitor Oyster Cards to us within 14 days of purchase. Here we explain: If you have purchased one of these tickets before 7am on Monday, March 23, 2020, then you are entitled to a full refund, according to trainline.com. Transport for Wales has also waived cancellation fees and will offer refunds to customers with no extra charges. Loyalty rewards. Passengers who have been overcharged on their Oyster card will soon be able to claim a refund more easily. However, I now have to work from home until June 2020. Travelling with Heathrow Express It can however take longer for the money to reach your account, please allow for a minimum of 14 days once your refund has been processed. This has left commuters wondering whether they are able to get refunds on unused tickets and travel cards - here's what you need to know. According to ScotRail, this also applies to season tickets which are eligible for a refund with three or more days remaining. TfW season ticket refund applications can be backdated to March 18, the first working day after the Government's advice to work from home. National Rail and National Express have said that from Monday, March 23, train operators are moving to a reduced timetable. Transport for London says users can now apply online for a backdated Oyster card refund, provided they bought the ticket from TfL and there is at least six weeks remaining on an annual ticket, … The majority of Barcelo’s properties in the Americas are currently closed. You won't get a refund if there is less than: If you bought your ticket from Trainline, CommuterClub or another train company, you must contact them for a refund. Barcelo Hotels. Ordinarily, TFL would charge a £5 admin fee for this cancellation. ScotRail have committed to suspend its £10 cancellation fee in response to the coronavirus pandemic. (Bear in mind your Oyster card will be stopped when you request a refund of the deposit, and you won't be able to use it again.) This includes self-isolating or not travelling due to concerns about coronavirus. The difference between these two costs is what you'll be refunded. If you have been given a voucher to be used against future travel you can exchange it for a full refund once the train you had originally planned to take has been cancelled. An application form, according to TfGM, will soon be made available on its website. For travellers who have bought season tickets for rail or bus journeys in Northern Ireland, Translink have said they are putting together refund policies which can be found here. Daily tickets on a Smartcard – customers can email Customer relations ( contact@c2crail.co.uk ) or use the contact form on the website to request a refund. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. Log on to your Oyster account (or sign up free), then select the Oyster card you'd like to be refunded (if it... At stations. However there needs to be at least six weeks remaining on an Annual ticket, seven days left on a Monthly ticket or three days on a Seven Day ticket. To follow us on Facebook, simply 'Like' our Coronavirus page. Further details about services during the Coronavirus pandemic including about the compulsory wearing of face coverings can be found on the Eurostar website. You will be entitled to a season ticket refund if you bought your ticket from TFL and there is: 6 weeks remaining on an Annual ticket; 7 days remaining on a Monthly ticket You won't be refunded on a pro-rata basis. Another ticket can be purchased when season ticket holders return to work. You’ll be shown the amount of the refund due, which will be paid back in cash dispensed from the ticket machine. Here's how to claim: Online. The 60+ Oyster card is a lifeline for many over 60s, especially those on low-incomes, and this concession has been in place under successive Mayors. You can try to get a refund from your card provider at the same time as starting your insurance claim. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. National Rail said on their website: "From Monday 23 March, the majority of train companies will introduce a reduced timetable to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.". All you need to know about buying tickets and when you can use them. We charge a £5 admin fee and your Oyster card will be cancelled when we process your refund. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Trains across the country have been left empty as Brits have been encouraged to work from home, National Rail will offer refunds to anyone holding a season ticket, TfL has entirely closed a number of underground stations and are offering refunds on tickets, have entirely closed down a number of underground stations, Independent Press Standards Organisation (IPSO). With months of uncertainty ahead, train operators have aimed to make it easier for customers to get a refund. How to claim a refund, or replace your Oyster card or season ticket. Customers should get in touch with the train company or retailer they bought their ticket from to see what they might be entitled to. View our online Press Pack. National Rail said: “All operators have agreed that from Tuesday 17 March, customers can get 100 per cent of their fare on off-peak and Anytime tickets with no admin fees.”. ... alarmed by a new coronavirus … Mortgages, credit cards, loans, payday loans, car finance and more 5 January 2021 Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. WITH the Government’s directive for Brits to curb all non-essential travel as a result of the Covid-19 outbreak, many have been working from home. For season ticket holders, train execs will give customers the chance to cancel their ticket and refund the remaining portion. Helpful information about ticket refunds. Contact the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone or by email. Can I get a refund or delay the ticket until I am back to work? However due to the Coronavirus it is waiving this fee. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Oyster pay as you go credit no longer needed, London Fire and Emergency Planning Authority. Refunds for a season ticket on Oyster card. Please note that you will need to claim a refund within eight weeks of last using your ticket. Transport For London says you can get a refund if you bought your Travelcard or Bus & Tram Pass season tickets on Oyster. Smarter travel. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. You can also easily top up your Oyster Card with cash or card at any TFL ticket counter. Transport for London (TfL) says users can now apply online for a backdated Oyster card refund, as long as they bought the ticket through them and there is … Helpful information on our train times and route. It's likely your refund will be less than the amount you still owe on the loan. This ticket type is normally non-refundable but due to the unusual circumstances you can now claim your money back. I have an annual train season ticket which cost just over £5,000. 90-Day Cancellation. c2c Smartcard. The Oyster Card is not stamped with a start or expiry date which means you can start using your Oyster Card whenever you want and any remaining credit can be used during any future trips to London. But what does this mean for pre-bought ticketholders? The Government has said that the £10 admin fee will still be charged on refunds to all season ticketholders. Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions (available in different languages). Instead, TFL says you can apply for a refund on travel cards if you are unwell and self-isolating or not travelling due to coronavirus concerns. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. If you no longer need an Oyster card, you can get a refund of both the deposit and any remaining pay-as-you-go credit. If you have £10 or less pay-as-you-go credit, you can get a refund at tube station ticket machines. You can apply for a refund if you’ve stopped using the ticket, and there is at least: Six weeks remaining on an annual ticket. Buying and using your tickets. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need … The reduced timetable kicks in from Tuesday, March 24. Transport for London (TfL) has been urged to help customers reclaim their share of the “cash mountain” sitting on dormant Oyster cards as the contactless scheme marks its 15th anniversary. New! Common questions. However due to the coronavirus it is waiving this fee. If your card has expired, or you have closed your account, providing either another account was opened with the same bank or a switch service was implemented, the refund will still be processed. We also advise that you check before you travel as quarantine restrictions are in … Ticket refunds . If you no longer wish to travel but your service is still running you can amend your travel dates. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Related Articles. To receive our Covid-19 newsletter in your inbox every tea time, sign up here. Whether you are looking to change the date of your journey or get a refund, we have put the following information together to help you see what options are available. If your flight to Dubai has been cancelled, the resort will refund you your payment with 24 hours notice for bookings scheduled through May 31, 2020. You can only get a refund from one of them - if you keep the money from both it could be fraud. Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions (available in different languages). We're really busy at the moment so if you can't get through straight away, try again later. Get the latest coronavirus news, facts and figures from around the world - plus essential advice for you and your family. It is also essential for customers to check the websites of their train operators to keep up to date on refunds. Shoppers furious as supermarkets cancel deliveries due to snow, Matalan clearance sale is now 80% off and prices start from just 50p, 14 freebies for parents and new mums including nappies and Lego magazines, HSBC to close 82 branches this year - here's the full list, Morrisons unveils new food box which feeds family of four for £30, ©News Group Newspapers Limited in England No. Their website states that if your service is cancelled you can get a full refund. Refunds for a season ticket on Oyster Card. We know that now more than ever, flexibility is key when you’re planning a trip. You can apply anytime for a refund on your season ticket if it hasn't expired. Train times and route. Thanks for your help. To apply online, log on to your Oyster account (or sign up free). If your journey plans have changed due to the coronavirus crisis please see this guide on customer refunds during coronavirus. Create an account. You will be entitled to a season ticket refund if you bought your ticket from TFL and there are: Seven days remaining on a monthly ticket… Whether you are looking to change the date of your journey or get a refund, we have put the following information together to help you see what options are available. Customers who face cancellations to their train journeys are entitled to a full refund. You can apply for a refund by calling 0343 222 1234 with your Oyster number and bank details Similarly, Transport for Greater Manchester have said it will offer refunds … Barcelo Hotels currently has one of the most long-range change policies during the COVID-19 outbreak. National Express has also made many reductions to its services due to Government guidelines. Transport for London has scaled back services, cancelling journeys and have entirely closed down a number of underground stations. It's best to act now, as otherwise you may lose out on a refund. If you have a ticket on departure booking and you have not collected your ticket, please apply for a refund via the online refund form. If you have a ticket on departure booking and you have not collected your ticket, please apply for a refund via the online refund form. Tap your card on the reader, tap 'refund', confirm and tap your card again; job done, cash is dispensed. ... choose ‘top-up’ instead of ‘new’ tickets to avoid problems with your card. You can claim back on a Weekly Season Ticket if there are three or more days validity remaining. Oyster cards and contactless Ticket types Advance tickets Anytime tickets Off-Peak tickets Super Off-Peak tickets Carnet ticket ... COVID-19 (Coronavirus) ticket refund update The information on this page applies for journeys after 2 January. The refund will be processed as a National Rail Travel Voucher so the customer needs to include an address for the voucher to be sent to. Oyster and contactless. You’ll be shown the amount of the refund due, which will be paid back in cash dispensed from the ticket machine. Oyster used to be the go-to way of paying for travel around London, but 66 million of the blue plastic cards haven't been used in at least a year. I signed up, but when I click on the : ''Add a existing card'' i keep getting back to the home page. Monthly or Annual Season Ticket will need to have seven or more days remaining to be eligible for a refund. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. To inquire about a licence to reproduce material, visit our Syndication site. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. To see all content on The Sun, please use the Site Map. TfL would usually charge a £5 admin fee for this cancellation. This comes after Brits were told to work from home and keep travel to a minimum in order to contain the coronavirus. If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. Here's how: Online. Similarly, Transport for Greater Manchester have said it will offer refunds to customers who have seven days or more left on their 28 day travel cards. According to consumer adviser Which?, customers must apply for refunds no more than 28 days after the expiry of the tickets. Oyster card refunds to be claimed online. For other inquiries, Contact Us. When you apply, you need to give us your: Your refund is based on the price of your season ticket, minus the cost of the equivalent Travelcard or Bus & Tram Pass you would have needed for the period of time you travelled. Top up online and get easy access to your journey and payment history Any tickets sold after this time will not be valid of a refund. 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